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Shipping policy

Effective Date: September 8, 2026

1. Introduction

At CleanGearHQ, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on cleangearhq.com.

  • Price: Free standard shipping on most orders within the contiguous United States, excluding Alaska and Hawaii

  • Handling time: 1–3 business days

  • Transit time: 5–8 business days

  • Total delivery time: 6–11 business days

  • Destination: United States

  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship within the contiguous United States—the 48 contiguous states and Washington, D.C.

  • We do not ship to Alaska, Hawaii, or U.S. territories.

  • We do not ship to P.O. boxes that cannot accept carrier delivery.

Future Expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

Standard Shipping: Free standard shipping is available on most orders within the contiguous United States, excluding Alaska and Hawaii.

All applicable shipping costs are shown at checkout. There are no hidden shipping fees from CleanGearHQ. Sales tax, if applicable, is calculated and displayed at checkout.

Non-standard freight services may not be included unless expressly stated on the product page. Please review the brand-specific information below before ordering commercial freight equipment.

4. Order Handling and Delivery Time

Total delivery time is 6–11 business days from the time you place your order. This includes 1–3 business days of handling and 5–8 business days of carrier transit.

Business days are Monday through Friday, excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship through trusted national parcel and freight carriers. We may use USPS, UPS, FedEx, an LTL freight carrier, or a similar service based on the destination, product size, and shipment requirements.

Shipment Tracking

Every shipment includes tracking or freight-shipment information. You will receive a tracking link or freight PRO number by email when your order ships and the information becomes available.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email containing the tracking number or freight PRO number and available instructions for following the delivery.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 6–11-business-day window, email us at support@cleangearhq.com or call (858) 267-4844.

Marked Delivered but Not Received

  • Confirm that the shipping address entered on your order is correct.

  • Check with neighbors, your receiving department, or building management.

  • Contact us so we can assist with a carrier trace.

Damaged Packages

  • Photograph the packaging, shipping label, delivery receipt, and damaged item.

  • Retain all packaging and shipping materials.

  • Note visible freight damage on the delivery receipt before signing whenever possible.

  • Contact us within 48 hours at support@cleangearhq.com.

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the missing-item details. We will send the missing item or issue a refund as appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in their original packaging. Certain items may not be returnable. See our complete Return and Refund Policy for details.

  • Return shipping: The customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.

  • Refund timing: Refunds are processed to the original payment method within 14 days after we receive and inspect the return.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries made to addresses entered incorrectly.

If a shipment is returned because of an address issue, we will contact you to arrange reshipment and any applicable reshipping fees.

11. Contact Information

  • Email: support@cleangearhq.com

  • Phone: (858) 267-4844

  • Business mailing address: BQU E-Commerce LLC d/b/a CleanGearHQ, 2520 Venture Oaks Way, Suite 120, Sacramento, CA 95833

  • Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

CleanGearHQ is an online retailer. The business mailing address above is not a public showroom, warehouse, customer-pickup location, shipping origin, or return center.

12. Brand-Specific Shipping Information

Makinex

  • Current Makinex DPW and DPC machines ship by LTL freight from Makinex’s facility in Texas.

  • Standard DPW/DPC freight within the contiguous United States is incorporated into the advertised CleanGearHQ product price.

  • Eligible orders show no separate standard shipping charge at checkout.

  • Standard freight delivery is generally curbside or to an accessible commercial receiving area.

  • Residential delivery, liftgate service, limited-access delivery, inside delivery, redelivery, and other non-standard services are not included unless expressly stated.

  • Inventory and the estimated shipment date are confirmed during order review.

  • Cancellation or address changes are not guaranteed after Makinex begins processing the order or books freight.

Aztec Products

  • Aztec equipment ships directly from the manufacturer in Montgomeryville, Pennsylvania.

  • Standard commercial freight within the contiguous United States is incorporated into the advertised CleanGearHQ product price.

  • Eligible orders show no separate standard shipping charge at checkout.

  • Aztec normally has machines available for shipment. When inventory is depleted, approximately one additional week of lead time may apply.

  • Standard freight delivery is generally curbside or to an accessible commercial receiving area.

  • Residential delivery, school delivery, liftgate service, limited-access delivery, inside delivery, redelivery, and other non-standard services are not included unless expressly stated.

  • The carrier, freight method, availability, and estimated shipment date are confirmed during order review.

  • Aztec propane-powered equipment cannot be shipped to California. California customers may contact CleanGearHQ for assistance selecting an eligible battery-powered alternative.

  • Cancellation or address changes are not guaranteed after an order is submitted to or processed by Aztec.

13. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with CleanGearHQ.