Frequently Asked Questions

Yes. Tell us what surface you clean, the approximate area, your power source, and how often you use the equipment. We can help you compare suitable models and answer product questions before you order. Contact our team.

Yes. Availability and shipment timing vary by supplier and machine. Contact us with the product name and your delivery ZIP code so we can review the latest information.

We ship within the contiguous United States and Washington, D.C. We currently do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes that cannot receive carrier deliveries. See our Shipping Policy.

Standard shipping is included on most eligible orders in the contiguous United States. Commercial machines may arrive by freight. Residential delivery, liftgate service, inside delivery, limited-access locations, and other non-standard services may cost extra. Any applicable charges are shown at checkout or confirmed during order review. Check the product page and Shipping Policy for the applicable terms.

The general estimate is 1–3 business days of handling plus 5–8 business days in transit, for a total of 6–11 business days. Product-specific notes and supplier availability may change that estimate. We send tracking information or a freight PRO number when available.

Inspect the shipment before signing when possible, note visible damage on the delivery receipt, take photos of the item, packaging, label, and receipt, and keep all packaging. Contact us within 48 hours at support@cleangearhq.com with your order number. Full instructions are in our Shipping Policy.

Most eligible, unused items in original packaging may be returned within 30 days of delivery. Approved non-defective returns are subject to customer-paid return shipping and a 25% restocking fee. Supplier-specific limits apply: Makinex asks that we be contacted within 7 calendar days of delivery to preserve eligibility, while Aztec requires advance approval and an RGA; change-of-mind Aztec returns are not guaranteed. Contact us before sending anything back and read the full Return and Refund Policy.

Contact us within 48 hours of delivery with your order number, photos, and a description. We will review the issue and provide next steps. For confirmed defective, damaged, or incorrect items, we cover approved return shipping and do not charge a restocking fee. See our Return and Refund Policy.

Warranty coverage depends on the manufacturer, machine, and component. Review the warranty details on the product page and contact us for help with a claim. The manufacturer determines coverage under its warranty terms.

Aztec propane-powered equipment cannot be shipped to California. Contact us about eligible battery-powered alternatives. See the California note in our Shipping Policy.

Call or text (858) 267-4844 or email support@cleangearhq.com. Our support hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time. You can also use our contact form.