Refund, Return & Warranty Policy

Effective date: September 2, 2026

This policy applies to purchases made through CleanGearHQ. Because we sell commercial equipment that may ship directly from a manufacturer or distributor, return approval and warranty service depend on the condition of the product and the applicable supplier terms. This policy does not limit any rights available under applicable law.

Requesting a Return

Contact CleanGearHQ within 7 calendar days of delivery at support@cleangearhq.com or (858) 267-4844. Include your order number, reason for the request, and photos when damage, defects, or an incorrect item are involved.

Do not ship any product back until CleanGearHQ issues written return authorization and the correct return address. Unauthorized returns may be refused and returned to the sender.

General Return Eligibility

Unless a brand-specific rule below is stricter, an approved return must be:

• New, unused, unassembled, unfueled, and uninstalled
• In the original, undamaged packaging
• Complete with all parts, accessories, manuals, labels, and documentation
• Accompanied by proof of purchase and the required return authorization number

Return requests are subject to supplier approval. Products that have been used, assembled, installed, fueled, altered, damaged after delivery, or returned incomplete are not eligible for a change-of-mind return.

Non-Returnable Items

• Custom-configured, special-order, made-to-order, clearance, or final-sale products
• Opened consumables, chemicals, wear items, and replacement parts that cannot be resold as new
• Products returned without authorization or outside the applicable return period
• Products damaged through misuse, improper storage, improper setup, unauthorized repair, or inadequate return packaging

Return Shipping and Restocking Fees

• The customer is responsible for return freight, insurance, packaging, and risk of loss unless CleanGearHQ or the supplier shipped the wrong product or approves another arrangement in writing.
• Original outbound shipping and delivery charges are not refundable and may be deducted from the refund.
• Supplier restocking fees apply when stated in the brand-specific terms below. Any applicable fee will be disclosed before the return is authorized.
• Freight-collect returns will not be accepted.

Damaged, Defective, or Incorrect Products

Inspect the shipment promptly. When practical, note visible freight damage on the delivery receipt before signing. Report visible damage, concealed damage, missing items, or an incorrect product to CleanGearHQ within 48 hours of delivery and retain all packaging.

CleanGearHQ will coordinate with the carrier and supplier. The available remedy may be repair, replacement parts, replacement equipment, carrier claim, or refund, depending on the inspection and the applicable manufacturer warranty. Do not arrange repairs or return shipment without written approval.

Order Cancellations

Contact us immediately if you need to cancel. A cancellation is not guaranteed after a supplier has accepted, prepared, or shipped the order. Supplier cancellation, rerouting, storage, or restocking charges may be deducted when applicable and will be disclosed before processing whenever possible.

Refunds

Refunds are issued only after the return is received, inspected, and approved. Approved refunds are sent to the original payment method, less any applicable restocking fee, non-refundable shipping charges, missing-item costs, or damage deductions. CleanGearHQ generally processes an approved refund within 5–10 business days; your bank or card issuer may require additional time.

Warranty Service

Products are covered by the applicable manufacturer warranty, not a separate CleanGearHQ warranty. CleanGearHQ will help coordinate a claim, but the manufacturer determines coverage and the remedy. Proof of purchase, serial number, photos or video, maintenance records, and return authorization may be required. Unauthorized repair or modification may void coverage. Customer-paid inbound transportation or service travel may apply unless the manufacturer approves reimbursement.

Brand-Specific Information

Makinex

• Contact CleanGearHQ within 7 calendar days of delivery so supplier eligibility can be preserved.
• Eligible returns must be unused, new and saleable, and in original undamaged packaging.
• Approved returns within Makinex's 30-day eligibility period are subject to a 25% restocking fee. Makinex does not accept returns or issue credit after 30 days from its invoice date.
• The customer pays return freight; original shipping is not credited. The customer is responsible for loss or damage in return transit and any carrier claim.
• Approved exchanges require a new order. Eligible exchange returns are subject to a 15% restocking fee within 30 days and are not accepted after 60 days from Makinex's invoice date.
• If Makinex shipped the wrong product, return freight and restocking fees do not apply.
• Makinex's standard product warranty is one year for the original purchaser and is non-transferable, subject to exclusions. Engine components follow the engine manufacturer's warranty.

Aztec Products

• Aztec's published return process is an RGA process for defective or failed parts and equipment; it does not guarantee change-of-mind returns.
• An Aztec Returned Goods Authorization (RGA) number is required. Aztec's published RGA numbers are valid for 30 days, and returns without an RGA may be refused.
• Warranty items must be returned carefully packed and freight prepaid with the RGA number and proof of purchase. If Aztec confirms a manufacturing defect, it may credit authorized return freight under its warranty process.
• Customer pickup, delivery, and service travel costs are not covered unless approved in writing.
• Change-of-mind return eligibility, if any, requires written approval before shipment and remains subject to the terms and deductions stated in that approval.
• Warranty duration varies by product and component. See the Warranty section on the applicable product page.

Contact CleanGearHQ

Email: support@cleangearhq.com
Phone: (858) 267-4844
Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time