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Privacy policy

Effective Date: September 16, 2026

1. Introduction

CleanGearHQ is operated by BQU E-Commerce LLC. This Privacy Policy explains how CleanGearHQ collects, uses, discloses, and protects personal information when you visit cleangearhq.com, create an account, contact us, make a purchase, request support, or otherwise interact with our services.

Our online store is hosted by Shopify. Shopify processes personal information when customers browse the store, create accounts, place orders, and use checkout.

2. Definitions and Key Terms

  • Company, we, us, or our: BQU E-Commerce LLC d/b/a CleanGearHQ

  • Customer or you: A person, company, or organization that visits our website, contacts us, creates an account, or purchases from CleanGearHQ

  • Personal information: Information that identifies, relates to, describes, or can reasonably be associated with an individual

  • Service: The CleanGearHQ website, online store, customer accounts, communications, and related services

  • Service provider: A company that helps us operate our store, process payments, fulfill orders, provide delivery, communicate with customers, prevent fraud, analyze website activity, or advertise products

  • Website: cleangearhq.com

3. Information We Collect

Depending on how you interact with CleanGearHQ, we may collect:

  • Name and account information

  • Email address and telephone number

  • Billing and delivery addresses

  • Order, transaction, payment-status, return, and warranty-request information

  • Products viewed, cart activity, and purchase history

  • Customer-service communications

  • Marketing preferences

  • Device, browser, IP address, cookie, and website-usage information

  • Information used to detect fraud or unauthorized transactions

  • Information voluntarily submitted through forms, surveys, reviews, or other website features

Payment-card information is processed by Shopify and the payment providers available at checkout. CleanGearHQ does not receive or store complete payment-card numbers.

4. How We Use Personal Information

We may use personal information to:

  • Operate and improve our website

  • Create and manage customer accounts

  • Process and verify payments

  • Confirm product and supplier availability

  • Fulfill, deliver, track, return, replace, or refund orders

  • Coordinate eligible supplier or manufacturer warranty requests

  • Communicate about orders, deliveries, returns, and customer support

  • Send marketing communications consistent with customer preferences

  • Measure website performance and advertising effectiveness

  • Personalize website content and product recommendations

  • Prevent fraud, misuse, and security incidents

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our policies and protect our rights

5. Information from Service Providers and Other Sources

We may receive or process information through services used to operate CleanGearHQ, including:

Shopify

Shopify hosts our online store and processes information when customers browse, create accounts, place orders, or use checkout.

Payment and Fraud-Prevention Providers

Payment providers process transactions and help identify unauthorized or fraudulent activity. CleanGearHQ receives limited transaction information, such as payment status and limited payment-method details.

Suppliers and Manufacturers

Our supplier and manufacturer partners may receive the order and delivery information reasonably necessary to confirm availability, fulfill an order, process an authorized return, or assist with an eligible warranty request.

Carriers and Freight Providers

Delivery companies may receive contact, address, order, and delivery information needed to transport, schedule, track, and complete a shipment.

Klaviyo

Klaviyo may process contact, order, browsing, and marketing-preference information for customer communications and email marketing.

Google

Google may process website, analytics, advertising, and product-listing information through services such as Google Analytics, Google Ads, and Google Merchant Center.

Meta

Meta may process website and advertising-event information when Meta advertising or measurement services are enabled.

The information processed by a provider depends on the services enabled and the customer’s interaction with CleanGearHQ.

6. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to:

  • Operate, maintain, secure, and improve our services

  • Process payments and prevent unauthorized transactions

  • Confirm product availability

  • Fulfill, deliver, track, return, replace, or support orders

  • Coordinate warranty requests

  • Send customer-service and marketing communications

  • Measure website activity and advertising effectiveness

  • Complete a merger, financing, acquisition, sale, or other business transaction

  • Comply with applicable law, legal process, or valid government requests

  • Protect CleanGearHQ, our customers, or another person’s rights and safety

We do not sell personal information for money.

Certain advertising or analytics disclosures may be considered “sharing,” a “sale,” or targeted advertising under applicable privacy law. Where required, customers may exercise an opt-out through our Your Privacy Choices page.

7. Cookies and Similar Technologies

CleanGearHQ, Shopify, and enabled service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate essential website and checkout functions

  • Remember preferences and account settings

  • Understand website usage

  • Measure website and advertising performance

  • Prevent fraud and improve security

  • Personalize content or advertising where permitted

You may manage cookies through browser settings and any privacy controls available on our website. Disabling certain cookies may prevent some website features from working correctly.

Review our Cookies Policy and Your Privacy Choices page for more information.

8. Data Security

CleanGearHQ uses reasonable administrative and technical safeguards designed to protect personal information.

Payments are handled through Shopify and the payment providers displayed at checkout. CleanGearHQ does not receive or store complete payment-card numbers.

No transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Fulfill orders and customer requests

  • Maintain business, tax, accounting, and transaction records

  • Resolve disputes

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Enforce our agreements

Retention periods vary depending on the information and why it was collected.

10. Privacy Rights and Choices

Depending on applicable law and location, customers may have rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Receive a portable copy of certain information

  • Opt out of certain targeted advertising, sale, or sharing

  • Withdraw consent where processing is based on consent

  • Appeal certain privacy-request decisions

  • Receive equal service without unlawful discrimination for exercising a privacy right

To submit a request, email support@cleangearhq.com. We may need to verify the requester’s identity before completing a request.

Marketing emails contain an unsubscribe option. Unsubscribing from marketing does not prevent necessary transactional messages concerning orders, accounts, deliveries, returns, or support.

Additional choices may be available through Your Privacy Choices.

11. Children’s Privacy

CleanGearHQ is not intended for children under 18, and we do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information, contact us so we can review the request.

12. International Data Transfers

Personal information may be processed or stored outside the customer’s state or country by CleanGearHQ’s service providers.

When required, providers use appropriate safeguards for international transfers.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and CleanGearHQ is not responsible for those independent practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, providers, technology, or legal obligations.

Changes take effect when posted with a revised effective date.

15. Contact Us

For questions or privacy requests, contact:

BQU E-Commerce LLC d/b/a CleanGearHQ
Email: support@cleangearhq.com
Phone: (858) 267-4844
Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Business mailing address:
2520 Venture Oaks Way, Suite 120
Sacramento, CA 95833
United States

CleanGearHQ is an online retailer. This address is not a public showroom, warehouse, customer-pickup location, shipping origin, or return center.