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Payment Policy

 

Effective Date: September 16, 2026

1. Overview

This Payment Policy explains how payments are processed for purchases made through cleangearhq.com.

CleanGearHQ is an online retailer operated by BQU E-Commerce LLC. All prices, payment terms, shipping charges, discounts, and applicable taxes are displayed before an order is submitted.

2. Accepted Payment Methods

CleanGearHQ accepts the payment methods displayed during checkout. Depending on the customer’s device, location, and eligibility, available options may include:

  • Major credit and debit cards

  • Shop Pay

  • PayPal

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • Other payment methods displayed at checkout

The payment options shown during checkout are the current methods available for that transaction. CleanGearHQ does not accept cash, checks, money orders, or payment outside the official checkout unless we provide written instructions for an approved commercial transaction.

3. Currency

All prices and transactions are processed in United States dollars unless checkout clearly states otherwise.

If a bank or payment provider converts the transaction from another currency, it may apply its own exchange rate or fees. CleanGearHQ does not control those charges.

4. Prices, Shipping, and Taxes

The product price shown on the product page is confirmed again in the cart and at checkout.

Free standard shipping is included on eligible orders delivered within the contiguous United States. Any required shipping charge or product-specific delivery term will be displayed before payment. Alaska, Hawaii, United States territories, and unsupported delivery locations are excluded unless CleanGearHQ confirms otherwise in writing.

Applicable sales tax is calculated using the order and delivery information and is displayed before payment.

Prices, promotions, and product availability may change without notice. Changes will not affect an accepted order unless we contact you regarding an obvious pricing, listing, or availability error.

For complete delivery information, review our Shipping Policy.

5. Payment Authorization

By submitting an order, you authorize CleanGearHQ and its payment providers to charge the payment method selected at checkout for the complete order total.

Your payment provider may place a temporary authorization hold on your account. The timing for releasing a hold is determined by the payment provider or financial institution.

CleanGearHQ does not add hidden payment-processing fees at checkout.

6. Order Confirmation and Acceptance

After checkout, you should receive an email acknowledging the order. This acknowledgment confirms that we received the order but does not necessarily mean that the order has been accepted for fulfillment.

Orders remain subject to:

  • Successful payment authorization

  • Product and supplier availability

  • Verification of billing and delivery information

  • Delivery eligibility

  • Applicable product or geographic restrictions

  • Review for obvious pricing or listing errors

  • Fraud-prevention and security checks

If we cannot accept an order, we will notify you and cancel or refund the affected amount to the original payment method.

We will not substitute a different product or charge an additional amount without your authorization.

7. Payment Security

Payments are processed through Shopify and the payment providers enabled at checkout. Payment information is transmitted using encrypted connections and handled according to the applicable provider’s security procedures.

CleanGearHQ does not receive or store your complete payment-card number. We may receive limited transaction information, such as the payment status, card type, expiration information, and the final digits of the payment method, when needed to process or support an order.

For information about how personal information is handled, review our Privacy Policy.

8. Payment Verification and Fraud Prevention

To protect customers and prevent unauthorized transactions, we may review an order or request additional information before accepting it.

An order may be delayed or canceled if:

  • Payment cannot be authorized

  • Billing information cannot be verified

  • The transaction is identified as potentially unauthorized or fraudulent

  • The billing or delivery information is incomplete or inconsistent

  • The order violates a product, supplier, carrier, or geographic restriction

Do not send passwords, complete payment-card numbers, or security codes by email.

9. Declined or Failed Payments

A payment may be declined by a bank or payment provider for reasons outside CleanGearHQ’s control.

If payment is unsuccessful:

  • Confirm that the billing information is correct

  • Confirm that sufficient funds or credit are available

  • Contact the bank or payment provider

  • Try another payment method offered at checkout

CleanGearHQ cannot override a payment provider’s authorization decision.

10. Order Changes and Cancellations

Contact CleanGearHQ as soon as possible if you need to request an order change or cancellation.

Orders may be canceled for a full refund before shipment if the cancellation can be completed before supplier processing or carrier pickup. Once an order has shipped or entered a non-cancelable fulfillment stage, the applicable return process and fees may apply.

Review our Refund and Return Policy before submitting a cancellation or return request.

11. Refunds

Approved refunds are issued to the original payment method in accordance with our Refund and Return Policy.

After CleanGearHQ issues a refund, a bank or payment provider may require additional processing time before the credit appears on the customer’s account. CleanGearHQ does not control that processing period.

Original and return shipping charges are handled according to the Refund and Return Policy and the reason for the return.

12. Chargebacks and Billing Questions

If you do not recognize a charge or believe there is an order or billing error, contact CleanGearHQ promptly so we can investigate.

Please include:

  • Your name

  • Order number

  • The email address used for the order

  • A description of the billing issue

Nothing in this section limits a customer’s rights through their bank, payment provider, or applicable law.

13. Policy Agreement

By submitting an order, you agree to this Payment Policy and our:

14. Contact Information

For payment, order, or billing questions, contact:

BQU E-Commerce LLC d/b/a CleanGearHQ
Email: support@cleangearhq.com
Phone: (858) 267-4844
Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time

Business mailing address:
2520 Venture Oaks Way, Suite 120
Sacramento, CA 95833
United States

CleanGearHQ is an online retailer and does not operate a public showroom, warehouse, or return center at this address. Do not send products or returns to this address without written authorization and return instructions from CleanGearHQ.

15. Changes to This Policy

We may update this Payment Policy to reflect changes to our payment methods, checkout procedures, or business operations. Updates take effect when posted with a revised effective date.